Technicity 2019 | Improving the Customer Experience with Government

December 4, 2019 - Arcadian Court, 401 Bay St., Toronto

Sponsored By: Cisco Logo

8:00 am 
Registration & Solution Centre Opens

8:45 am
Welcome and Opening Remarks
Fawn Annan, President ITWC
Lawrence Eta, CTO
Chris Murray, City Manager
Bob Osborn, Chief Technology Officer - Federal and Public Service, Service Now

9:15 am
Connected Communities and  Delivering the Customer Experience
Citizens are looking for governments to deliver services in the same easy-to-access onmi-channel fashion they expect from private sector players.  This discussion, moderated by Deputy City Manager Josie Scioli  will look at the successes - and the bottlenecks - involved with shaping digital interactions between governments and taxpayers.

Panel Introduction:  Deputy City Manager Josie Scioli

Jill R. Bada, Director, Strategic Policy & Planning
Asim Hussain, Director Transformation
Sam Liscio, CIO, WSIB
Bob Osborn, Chief Technology Officer - Federal and Public Service, Service Now
Matt Keliher, General Manager Solid Waste Management, City of Toronto

9:45 am
Open Data and Analytics: Driving a Performance Measurement Culture
Governments collect a lot of data, but how do you get the insights from the important bits.  This session looks at the ways the City collects personal data and where it is crunching the numbers to get insights. It will also explore how the safe and secure sharing of some of that data is paying dividends. 

Moderator: Jim Love, CIO, ITWC

Ryan Garnett, Manager Open Data
Mark Richardson, Chief Technical Officer, Rich Analytics

10:15 am
Why attracting IT talent to the Public Sector must be a priority
Rick Huijbregts, VP Digital Transformation and Innovation at George Brown College makes the argument for stronger action on skill training for the public service if it is to deliver on the promise of improving customer experience.

10:30 am
Nutrition Break (Solution Centres open)

10:45 AM
Simpler, faster, better government
Creating the conditions for digital and data-driven government depends on re-orienting public sector practices, approaches and services around user needs in more open, collaborative culture. Hear from Ontario's first Chief Digital and Data Officer on the opportunities for partnership as a result of the province's new Simpler, Faster, Better Services Act and its work to better use data across the public sector.

11:05 am
Open for Business: How to work with the City of Toronto
A fireside chat with civic leaders about partnerships, pilots and how to get the attention of the city with a good idea

Moderator: Jim Love, CIO, ITWC

Lawrence Eta, CTO
Michael Pacholok, Chief Purchasing Officer
Manjit Jheeta, Director, Office of Partnerships, City of Toronto

11:30 am
Cyber City Safety
As cities adopt new digital platforms and bring new technologies, ranging from the Internet of Things (IoT) to Artificial Intelligence (AI), into their infrastructure, the risk of a cyber incident grows. This discussion is moderated by Cisco Canada’s Cyber Security Specialist, Jonathan Raymond

Lawrence Eta, CTO
Julie Chollet, Information Security Officer, Corporate Risk Management with Toronto Police Service
Robert Drewett, A/Manager, Enterprise Architecture, Information Technology Services, Toronto Police Service

12:00 pm
Leading the Charge
Two high energy presentations showcasing the way Toronto tech projects set Toronto apart. Each presentation will be in a seven-minute elevator pitch style.

12:25 pm
Networking Lunch (Solution Centres open)

1:15 pm
A presentation by Steve Holder, Head of Strategy & Innovation, SAS Canada

1:25 pm
Toronto’s Got IT Awards of Excellence

2:40 pm
Reception and Solutions Centre